Terms & Conditions

Terms and Conditions

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GENERAL TERMS & CONDITIONS

Prices:

All prices are based on prevailing at the time of publication of the price list. This can change without notice. However once a holiday has been paid for we will guarantee the price, unless it is subsequently affected by the Government action or other influence beyond the control of Oltumure Tours and Safaris Ltd. Clients will be informed as quickly as possible in case of this eventuality.

Reservations:

A deposit of 25% of the tour cost is required on the booking and the balance not later then 35 days before the tour begins. Not with standing any prior confirmation arrangements, the right is reserved not to execute tour if the payments have not been received in accordance with the foregoing.

Cancellations:

In the event for cancellations, notice of which should be given in writing, the deposit may be refunded minus the charges for reservations that have been processed, cancellation fee in posed by the hotels/lodges and transporters and any other relevant expenses. If a cancellation received within 25 days of the commencement of the tour, a cancellation fee of 50% of the total land arrangements will be charged and a charge of 100% if cancellation is made within 7 days of commencement. We recommend that you purchase full trip cancellation insurance.

Rates:

Rates include all the expense in connection with the vehicle and driver/guide for the itinerary as set out, hotel accommodation with full board table hotel meals while on safaris (arrangements are on full board basis while on safari unless otherwise stated), all government hotel taxes, hotel services charges and game drives as applicable to the itinerary and all the entry fee except where these are specifically quoted separately in the price list are included. Not included are any departure taxes, visas, gratuities (other than service charges), beverages, laundry and such other personal expenses. All rates are based on standard rooms or tents unless specified. Triples and singles are not guaranteed. Special room types carry extra supplements.

Accommodation:

Wherever possible, we book rooms with private baths throughout on basis of two people sharing the room. Single rooms or rooms with private bath cannot be guaranteed.

Transportation:

A Safari four-wheel drive vehicle will be provided according to the route and number of participants. The right is reserved to employ the service of a subcontractor. English/French/Spanish/Germany/Italy speaking driver/guides are provided.

Alteration To Tours:

The right is reserved to change any route or arrangement should the conditions necessitate, as is the right to offer substitutes of equal value or to cancel the operation of any scheduled tour. The right is also reserved to decline to accept or retain any person as a member of any tour at any time in which equitable amount will be refunded.

Rerouting Safaris:

Oltumure Tours and Safaris Ltd very seldomely will reroute Safaris. This is due to room availability and Special Campsite availability. When this happens clients will be informed as far in advance as possible. Oltumure Tours and Safaris Ltd and its agents act only as the agents of the passenger in all matters relating to accommodation, meals, tours and transportation of any type, and shall not be held responsible for inconvenience or commission of service, injury, delay, loss or damage from any case in any manner, however, including weather, machinery breakdown, labour disputes, civil disturbances and government orders. Oltumure Tours and Safaris Ltd is insured against legal liabilities arising from injuries which may be incurred by the passenger in its own vehicles, subject only to the jurisdiction of the courts of Tanzania, Kenya, Uganda and Ethiopia.

Danger: From wild animals is minimal on safari as most creatures avoid direct contact with humans unless threatened. Respect the advice of your guide who is experienced with the environment and has your best interest and safety at heart.  Believe it or not, the most dangerous animal you are likely to encounter in Tanzania is the mosquito!
Cuisine:  There is a variety of food.  You’ll find international cuisine in the hotels, restaurants and lodges.  On the coast, fish and lobsters with local dish such as biryanis and meat or fish curries. Specialties: Spices tea or coffee and “Halua”, a sweet desert with almonds.  Drink only boiled or bottled water.

Oltumure Tours and Safaris Ltd we recommend that you have a full comprehensive personal insurance for any and every eventuality!!

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Contact Us

  Sakina Kwa Idd, Kiure Plaza

  P.O Box 10321 – Arusha, Tanzania.

   Sales Marketing Director - Robert

    +255 789 477066

   info@oltumuretoursandsafaris.com

   robert.maasaiguy@yahoo.com

   Sales Marketing Manager - Juma

    +255 755 800553

   support@oltumuretoursandsafaris.com

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